New: 24/7 pet_nhs urgent advice line
Compassionate pet care, free at the point of use*.
Get trusted guidance, find nearby clinics, and register your pet in minutes.
*Eligibility & coverage vary — see Costs & eligibility.
If your pet needs urgent care
- Call our 24/7 advice line: 0800 000 111
- If life-threatening: go to your nearest emergency vet clinic immediately
- Use the symptom checker to get safe, step-by-step guidance
In a medical emergency: transport your pet safely, call ahead, bring any meds, and keep them warm and calm.
What we offer
How it works
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1️⃣
Register your pet
Takes about 2 minutes — basic details and your postcode.
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2️⃣
Get guidance
Use symptom checker or book into a clinic near you.
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3️⃣
Ongoing care
Follow-ups, prevention plans, and 24/7 advice line.
Register your pet today
Unlock access to pet_nhs clinics, guidance, and preventive care.
Costs & eligibility
What’s covered
- Telephone advice & symptom guidance
- Standard consultations at partner clinics
- Essential preventive care (eligibility applies)
- Follow-up care as recommended
- 24/7 access to our vet nurse advice line
- Pet registration
What’s not covered
- Cosmetic/optional procedures
- Specialist referrals without clinical need
- Non-partner clinics unless pre-approved
Full policy & eligibility criteria will be shown at registration.
Check your pet’s symptoms
Answer a few questions to get safe, evidence-based guidance.
Frequently asked questions
We charge a small monthly fee for access to our services. This gives you peace of mind knowing your pet's health is covered.
Registration helps us confirm eligibility, share records with partner clinics, and support ongoing care.
We work with a network of partner clinics. If your vet is a partner, you can book directly via pet_nhs.